Standard terms and conditions of Holland & Barrett apply to all orders for products including health tests on hbme.co.uk and H&B&Me products purchased on hollandandbarrett.com

Important: H&B&Me has no intended medical purpose. The H&B&Me App and Services do not give medical advice or supply you with medical information. You should always talk to your doctor or other healthcare professional about any questions or concerns about your health.

Thank you for downloading and using the H&B&Me App (App).

Please note the terms and conditions for the Founder members offer (applicable until 31 July 2024) are available at the end of this document.

About H&B&Me and these terms

H&B&Me is an innovative health and wellness app offering multiple features to members to support them making behaviour change. By analysing your health and lifestyle data, it calculates your biological age, and monitors activities such as sleep and physical activity to present insightful trends. Those trends will help members identify the goals they want to achieve and relevant content, support, products, and services to support those goals.

We're delighted you've chosen us as your trusted partner to help you with choices about your wellness and lifestyle.

These are the terms on which we provide the App and certain services (H&B&Me Services) or products (H&B&Me Products) in the United Kingdom. We also work with certain trusted third parties (Third Party Providers) who may provide their own services to you (Third Party Services) or their own products (Third Party Products).

You should read these terms carefully before using the App. By creating an account or using the App, these terms will automatically apply to you.

The App is operated by Holland and Barrett Retail Limited, a company registered in England with company number 02758955 and whose registered office is at Samuel Ryder House Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH (referred to as “We” or “Us” in these terms).

In these terms:
• the H&B&Me Services and Third Party Services are referred to collectively as the Services, and
• the H&B&Me Products and the Third Party Products are referred to collectively as the Products.
Your use of the App or purchase of the Services or Products is on these terms (and, where purchasing Third Party Products or Third Party Services, the terms of the relevant Third Party Provider will also apply to you). For certain H&B&Me Products or H&B&Me Services, there may be additional terms that apply to your use of those Products or Services. For example, certain H&B&Me Products or H&B&Me Services have specific terms as set out on the main Holland & Barrett website https://www.hollandandbarrett.com/ or https://www.hbme.co.uk/
As part of using the App, or purchasing a Product or Service, you will need to create an account with us and you may be asked to complete an initial questionnaire to check your eligibility; start the collection of information and arrange for the provision of the Products or Services to you. We refer to the individuals who use our App as members, rather than simply “customers” or “users”, as we feel this reflects the deeper level of engagement our community of members will experience in using the App.
These terms set out what you can expect from our App, Products and Services, and what we expect from you.

We use your personal data as set out in our Privacy Notice
As part of our App and Service, we need to process some of your personal information (known as personal data). How we use any personal data you give us is set out in our Privacy Notice: https://www.hollandandbarrett.com/info/privacy-cookie-policy/.
When using Third Party Services, the Third Party Providers will need to process some of your personal information. How they use any personal data you give them should be set out in the Third Party Provider's privacy notice, which we strongly recommend you review before using the Third Party Service.

These terms may have changed since you last reviewed them
These terms are effective from March 2024. For a list of changes from previous versions, and when they were made, please contact us. We may change these terms by giving you at least 30 days warning (in the App or by email) and publishing the new terms on our website or in the App for you to consider. For terms which do not negatively affect your existing use of the Services, for example where we are simply introducing a new feature or service and defining the terms on which it may be used, the new terms will take effect after 30 days.

Where to find information about us and our Products
You can find everything you need to know about us, Holland & Barrett Retail Limited, and our Products and the H&B&Me Services on our website https://hbme.co.uk/ or https://www.hollandandbarrett.com/, in our App or from our member services colleagues.

Eligibility. In order to use certain Products or Services, you may need to meet certain eligibility criteria. These will be listed on the relevant Product or Service page. You may not use the Product or Service unless you meet those eligibility criteria. In particular, you must be at least 18 years of age to use the App and any Products or Services. Some of the Products or Services may be dangerous for children. If we become aware that you are under 18 years of age, we may delete your account, and stop processing any order you have made. For any Products or Services, you have purchased but not used, you should notify us to arrange a return.

Fees and pricing. The price for the Product or Service will be listed on the relevant Product or Service page or be made clear during the checkout process in the App or on the website. You will need to pay for these in advance of receiving the Product or Service. Any ongoing or subscription Services must be paid in the regular intervals described on the relevant Product or Service page (and subscription prices may be subject to change, but we will let you know before any changes take effect and you will have a chance to end your subscription).

Your orders

We only accept orders when we've checked them
You place an order for the Products or Services in the manner provided for in the App.
We contact you to confirm we've received your order and then we or a Third Party Provider will usually contact you again to confirm we've accepted it. With Products, we accept it when we dispatch or supply the Product and confirm dispatch or supply to you.

Sometimes we reject orders
Sometimes we reject orders, for example, because a Product is unexpectedly out of stock, because a Service is unavailable, because you don't meet certain eligibility criteria for a particular Product or Service (for example, where the Product or Service is age-restricted), because you are located outside our delivery areas, as stated on our website or in our marketing or because the Product or Service was mispriced. When this happens, we let you know as soon as possible and refund any sums you have already paid.

Payment and fees
We may collect payments from you directly or we may use a third-party payment processor (Payment Processor) to bill you through a payment account linked to your account on the App (your Billing Account). At present we use Adyen as our Payment Processor.
The processing of payments by a Payment Processor will be subject to the terms, conditions and privacy notices of such Payment Processor in addition to this contract. We are not responsible for any errors by the Payment Processor. You authorise us, through the Payment Processor, to charge your chosen payment provider (your Payment Method). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that we or the Payment Processor make even if we or the Payment Processor have already requested or received payment.
Payment method: The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
Up-to-date information: You must provide current, complete and accurate information for your Billing Account when you order a Product or Service. You must be authorised to use your chosen Payment Method. You must promptly update all information to keep your Billing Account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us or our Payment Processor if your payment method is cancelled or if you become aware of a potential breach of security. If you would like us to change such information, please contact us. If you fail to provide any such information, you agree that we may continue charging you for any unpaid fees under your Billing Account. You agree that we may pass your credit card information and related information about and identify you to our designated service providers for their use in charging you for the Service ordered by you.

We charge you when you place your order
However, for some Services we take payment at regular intervals, as explained to you during the order process. If your Product is goods (rather than digital content or Services), you will own it once we have received payment in full.

We charge VAT, and we pass on increases in VAT
All charges are inclusive of VAT unless exempt. If the rate of VAT changes between your order date and the date we supply the Product or Service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

Warnings and Possible Risks

As you use the H&B&Me App and its associated Products or Services, please be aware of potential risks that may arise these include:
• You may receive nutrition suggestions indicating foods or supplements to which you are allergic or sensitive. Additionally, some suggestions may cause side effects or may not be appropriate for use given your specific circumstances. If you have a known or suspected allergy or sensitivity, or if you are unsure about the suitability of any recommendation, you should not follow those suggestions.
• The App's guidance may interact with specific health or medical conditions you may have, which could lead to no improvement, worsening conditions, or the development of new ones. Consult with a healthcare professional if you're unsure how the App's guidance may affect your condition.
• Some survey questions may make you feel uncomfortable. If this is the case feel free to omit it but on occasion this may influence the result and its accuracy. Not all questions are optional and certain information is required for the app to function as described.
• Learning certain information within the app may prompt you to seek advice from a healthcare professional. Any actions you choose to take thereafter are your responsibility, and we cannot be held liable for the outcomes.
• Products, foods and supplements provided by the App are not intended for any medical purpose or health-related use. They are designed for general wellbeing and lifestyle support.
• Consult with a healthcare professional if you have any concerns, worries or questions about your health.

No Patient-Doctor Relationship

The results provided by your use of the App are for informational purposes only. Holland and Barrett is not a healthcare or medical provider, and Holland and Barrett does not provide medical services or render medical advice and does not provide medical or clinical care. Nothing contained in the App, Products or Services (or any results derived therefrom) should be construed as medical advice or diagnosis. The information generated by Holland and Barrett or relevant Third Parties should not be interpreted as a substitute for consultation with a doctor or healthcare professional, and the information made available on or through the App should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition.
There is no doctor-patient relationship between you and Holland and Barrett.
If you are being treated for an illness, have any medical condition, are pregnant or breast feeding, have any allergies or taking any medication, you should consult your doctor or healthcare professional before using the H&B&Me App. If any information you receive or obtain from using the App is inconsistent with the medical advice from your doctor or healthcare professional, you should follow the advice of your doctor or healthcare professional.

Providing the Products and Services

We're not responsible for delays outside our control
If our supply of your Product or Service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Member Service Team: support@hbme.co.uk to end the contract and receive a refund for any Product or Service you have paid for in advance, but not received.

Products can vary slightly from their pictures
A Product's true appearance may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

You're responsible for making sure your details are accurate
If we're supplying the Service in relation to details you provide, you're responsible for making sure those details are correct. If you have any specific questions about any details or information we are asking for, please contact our Member Service Team: support@hbme.co.uk.

We charge you if you don't turn up or receive the Services or digital content
We will still charge you the price even if you don't access, use or turn up to receive the Services (e.g. if you don't turn up to a video consultation, digital appointment or in-person appointment).

Cancelling or changing your order

If you bought goods online or through the App, you have a legal right to change your mind

Your legal right to change your mind. For most of our Products bought online or through the App, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. Please see the returns pages on https://hbme.co.uk/ for further details. Please note this only applies to H&B&Me Products and H&B&Me Services.

Third Party Products and Third Party Services. Any Products purchased through third parties will be subject to their own terms and conditions, and you should contact the relevant Third Party directly to arrange any returns and refunds.

When you can't change your mind. You can't change your mind about an order for:
• digital products, after you have started to download or stream these.
• Services, once these have been provided.
• Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
• Products or Services that are made to your specifications or are clearly personalised.

You have to pay for Services you received before you change your mind. If you bought a Service, we don't refund you for the time you were receiving it before you told us you'd changed your mind.

When and how we refund you. If your order is for a Service, digital content or Products that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your Product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund. In all instances to start any refund procedure please email the Member Service Team: support@hbme.co.uk

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You can end an on-going contract
We tell you when and how you can end an on-going contract with us (for example, for regular Services or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Member Service Team: support@hbme.co.uk.

You have rights if there is something wrong with your Product or any Service
If you think there is something wrong with your Product or Service, you must contact our Member Service Team: support@hbme.co.uk. We honour our legal duty to provide you with Products and Services that are as described to you on our website and that meet all the requirements imposed by law. We can change Products, Services and these terms.

Changes we can always make. We can always change a Product or Service:
• to reflect changes in relevant laws and regulatory requirements.
• to make minor technical adjustments and improvements, for example to address a security threat; and
• to update digital content. We might ask you to install these updates.

Changes we can only make if we give you notice and an option to terminate. We can also make more significant changes to the Product, Services or these terms, but if we do so we'll notify you and you can then contact our Member Service Team: support@hbme.co.uk to end the contract before the change takes effect and receive a refund for any Products or Services you've paid for in advance, but not received.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a Product or any Service. We do this to:
• deal with technical problems or make minor technical changes.
• update the Product or Service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the Product or Service.

We may adjust the price and may allow you to terminate. We may contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the Product or Service for a significant period of time, we may adjust the price, so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for a significant period you can contact our Member Service Team: support@hbme.co.uk to end the contract and we'll refund any sums you've paid in advance for Products or Services you won't receive.

We can withdraw Products or Services

We can stop providing a Product or Service, such as an ongoing Service or a subscription for digital content or goods. We let you know as far as practicable in advance, and we will refund any sums you've paid in advance for Products or Services which won't be provided.

We can end our contract with you
We can end our contract with you for a Product or Service and claim any compensation due to us if:
• you breach any term of our contract (including these terms).
• you don't make any payment to us or any relevant third party provider (Third Party Provider) when it's due.
• you don't, within a reasonable time of us asking for it, provide us or a Third Party Provider with information, cooperation or access that we or they need to provide the Product or Service.
• you don't, within a reasonable time, either allow us or the Third Party Provider to deliver the Product or Service to you or collect it (if it is a Product).
• we believe we are required to do so by law. We may end your rights to use the App and the Services if you break these terms.
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.
If we end your rights to use the App and Services:
• You must stop all activities authorised by these terms, including your use of the App and any Services.
• You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and, if requested by us, confirm to us that you have done this.
• We may remotely access your devices and remove the App from them and cease providing you with access to the App, Products or Services.
Any termination of our contract with you:
• Ends all rights and licences granted to you under these terms, including access to the App.
• Does not affect any obligations under these terms that accrued prior to termination or any terms which by their nature should survive termination including terms related to intellectual property ownership and restrictions, disclaimers, governing law and jurisdiction.
After termination, we reserve the right to exercise whatever means we deem appropriate to prevent your unauthorised use of the App or Services and also to delete any information associated with your account. Please refer to our Privacy Notice to understand how we treat information you provide to us after you have stopped using our App or Services.

Liability
We don't compensate you for all losses caused by us or our Product or Service

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control.
• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. It relates to your use of a Product or Service for the purposes of your trade, business, craft or profession. We only provide Products or Services to you for your individual personal use.
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
• Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
• Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
• Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the app store site and in the Documentation) meet your requirements.

Resolving issues with us
Our complaints policy. Our Member Service Team: support@hbme.co.uk will do their best to resolve any problems you have with us or our Products or Services.

Governing law and jurisdiction. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Contacting us. It is important to us that we are able to contact each other quickly and easily in respect of the App, Products or Services. For this reason, where these terms require you to contact us (for example, where they require you to give us “notice”), you must do so by email support@hbme.co.uk. We may give you notice by sending an email to the address registered to your account. You are responsible for ensuring that you are able to receive and check emails at that address.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your Product or Service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact our Member Service Team: support@hbme.co.uk to end the contract within 30 days of us telling you about it and we will refund you any payments you've made in advance for Products or Services not provided.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

About us. We are Holland & Barrett Retail Limited, a company registered in England under company number 02758955. Our registered office is Samuel Ryder House, Barling Way, Eliot Park, Nuneaton, Warwickshire CV10 7RH. You may also contact us by fax on 02476 215497 or by telephone on 0330 058 2025 or alternatively, you can email us at support@hbme.co.uk. Our VAT number is GB 211727395. H&B&Me is a trading name of Holland & Barrett Retail Limited.


End User Licence Agreement (your licence to use the App)
We license you to use:
1. The App, the data supplied with the App and any updates or supplements to it.
2. Any related documentation (Documentation).
3. The Products you purchase and the Services you connect to via the App and the content we or Third Party Providers provide to you through it.
For your personal (non-commercial) use only, in the manner permitted in these terms. This licence shall remain in effect until terminated by you or us.

Third party app store terms also apply

The ways in which you can use the App and Documentation may also be controlled by the relevant app store (e.g. Apple's App Store, or Google's Play Store) rules and policies and such app store's rules and policies will apply instead of these terms where there are differences between the two.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:
• download or stream a copy of the App onto your device and view, use and display the App and the Service on such devices for your personal purposes only.
• use any Documentation to support your permitted use of the App and the Service.
• receive and use any supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.
By using the App, you represent and warrant that you have the legal capacity, and you agree to comply with these terms.
It is your sole responsibility to keep your device and access to the App secure. We therefore recommend that you do not jailbreak or root your device, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your device vulnerable to malware/viruses/malicious programs, compromise your device's security features and it could mean that the App will not work properly or at all. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data, where such security features have been removed.

You must be 18 or over to accept these terms and use the App

You must be 18 or over to accept these terms and use the App.

You may not transfer the App to someone else

We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Update to the App and changes to the Service

From time to time, we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
We are committed to ensuring that the App is as useful and efficient as possible. For that reason, we reserve the right to make changes to any aspect or to discontinue the App without prior notice or liability to you. We also reserve the right to charge for its services, for any reason. We will never charge you for the App or its services without your agreement and making it very clear in advance exactly what you are paying for and what the price is.
You also need to make sure that your device stays charged – if it runs out of battery and you cannot turn it on to make use of the Service, we cannot accept responsibility.
From time to time, we may need to update the App. You will need to download the latest versions if you want to keep using the App. You therefore agree to download the updates when they are made available to you.
We also reserve the right to discontinue the App at any time. We may terminate use of the App at any time without giving notice to you. Unless we tell you otherwise, upon any termination, (a) the rights granted to you in these terms will end; (b) you must stop using the App, and (if needed or requested by us) delete it from your device.
We do not guarantee that the App will be error free and uninterrupted, or that defects will be corrected. Whilst we always aim to ensure the accuracy of the App, we will not be held accountable for any errors in content or outcomes resulting from the errors.

If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
Certain functions of the App require an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider. We do not take responsibility for the App not operating at full functionality if you do not have a sufficient connection or an adequate level of mobile data.
If using the App using mobile data, you should remember that your terms of agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the App. You accept full responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country).
If you are not the bill payer for the device on which you are using the App, please be aware that we assume that you have received permission from the bill payer for using the App and any chargers will remain the bill payer’s responsibility.

We are not responsible for other websites or apps linked to

The App or any Service may contain links to other independent websites or apps which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy notices (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Account creation and use

In order to use the App, you will need to create an account with us. Only you are permitted to use the account, and you must not share your password with anyone else.
You are responsible for any use made of your account.
When you create a H&B&Me account (Account), you are required to provide certain information about yourself (e.g. name, email address, mailing address, password, and payment information) (collectively, Member Information). You must provide accurate and complete Member Information and update such information from time to time using your Account as necessary to keep your Member Information current and accurate. You are responsible for maintaining the confidentiality of your Member Information and password and for restricting access to such information and to your devices. All activities that occur under your Account or password will be your responsibility. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
You agree to immediately notify us of any unauthorised use of your password or Account or any other breach of security. You agree that we will not be liable for any loss arising from your failure to comply with this requirement.

Licence restrictions

You agree that you will:
• not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us.
• not copy the App, Documentation or Services, including any content provided within or in connection with the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security.
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
o is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
o is not used to create any software that is substantially similar in its expression to the App.
o is kept secure; and
o is used only for the Permitted Objective.
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Acceptable use restrictions

You must:
• not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system.
• not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms).
• not transmit any material that is false, untrue, defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service.
• not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other members.
• you will not access the App through automated or non-human means, whether through a bot, script or otherwise; and
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the App, the Documentation and the Services, and all intellectual property rights in the Products and Services (including names, logos and all other rights) throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

Subscriptions

You may place subscriptions for certain Products or Services in the manner provided for in the App. By selecting your chosen subscription, you will be taken to the relevant app store (e.g. Apple or Google Play) to confirm your subscription.
You will be able to cancel your subscriptions at any time through the relevant app store. Any refunds for subscriptions will be processed by the relevant app store, in accordance with the relevant app store terms and conditions, in addition to these terms.
If you cancel your subscription, cancellation will take effect from the end of the next billing cycle for your subscription period (which will usually be each month). You can still benefit from your subscription for the Products or Services until the end of the relevant billing cycle. Please note that this does not affect your right to end a contract for online purchases during the first 14 days after making the purchase (if you change your mind).
However please note that if you bought a Service and subsequently cancel your subscription, we don't refund you for the time you were receiving the Service before you told us you'd changed your mind, and we may deduct from any refund the use you have made of the Service during the period before you told us you’d changed your mind. Please contact us if you have any issues.
Subscription prices may be subject to change, but we will let you know before any changes take effect and you will have a chance to end your subscription.

Founder Offer Terms & Conditions

The H&B&Me ‘Founder Offer’ grants Founder members free access to the App from their enrolment date until late Summer 2024 (the “Founder Offer Period”). Starting Autumn 2024, a special subscription rate (the “Founder Member Price”) per month will apply to Founder members wishing to continue using the App, subject to the terms outlined below. Founder members will be notified at least one month before the end of the Founder Offer Period. Payment details will be needed to continue enjoying the benefits of the App.

'Founder members' are those who register for the App during the Founder Offer Period.
Founder members are entitled to the Founder Member Price for the basic subscription tier. This tier provides access to the functionality available within the App at the App's launch for so long as such functionality is provided by H&B&Me. However, this tier may not include additional functionality introduced at a later date.
The Founder Offer cannot be combined with other promotions, unless specified by H&B&Me in writing.
Exclusions: The Founder Offer does not cover additional in-app or online purchases at hbme.co.uk or hollandandbarrett.com, such as health tests, product bundles, or auxiliary services, which shall be charged at their published prices.
H&B&Me reserves the right to introduce new subscription tiers not covered by this Founder Offer.
Cancellation Policy: Founder members shall forfeit their founder status upon cancellation of their subscription. If Founder members wish to resume their subscription after cancellation, they must pay the then-current standard subscription rate.
Please note the Founder Offer Period is now closed and not available to new members.

H&B&Me Points & Rewards Terms and Conditions
The H&B&Me points and rewards offer and benefits (the "H&B&Me Points & Rewards Programme" and “H&B&Me Points & Rewards”) is operated by Holland & Barrett Retail Limited, part of the Holland & Barrett Group of Companies, with registered company number 02758955 and registered address at Samuel Ryder House Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH.

These terms and conditions apply to your use of points collected through the H&B&Me Points & Rewards Programme (“H&B&Me Points”). All other H&B&Me terms relating to the App, Products and Services shall apply in addition to these H&B&Me Points & Rewards terms and conditions (save that, if there is any conflict between the terms, the relevant term in these H&B&Me Points & Rewards terms and conditions shall apply, in respect of the H&B&Me Points & Rewards only).
H&B&Me may cancel, suspend or change the H&B&Me Points & Rewards Programme at any time, including these terms and conditions or any individual H&B&Me Points & Rewards account.
Start using the App to start receiving your H&B&Me Points. It is your responsibility to ensure that all your personal details are kept up to date and H&B&Me will not be responsible for any lost, delayed or undeliverable communications if you do not do so.
All H&B&Me Points belong to H&B&Me.
The H&B&Me Points & Rewards Programme is for personal use only; business use is prohibited. H&B&Me reserves the right to determine whether any use constitutes business usage.
H&B&Me can take any action it considers appropriate, including removing or suspending any H&B&Me Points & Rewards account and points accrued if we have reason to believe you are abusing the H&B&Me Points & Rewards Programme. If we reasonably believe that you hold multiple H&B&Me Points & Rewards accounts, we may merge them into one account at our discretion.
H&B&Me may remove H&B&Me Points from registered H&B&Me accounts that (i) have not been used for 2 years or (ii) have been closed (iii) at the end of a relevant trial period that certain customers may have been invited to participate in.
H&B&Me reserves the right to change or withdraw the H&B&Me Points & Rewards Programme at any time without notice. Material changes will be notified to you via the App, hbme.co.uk or through the contact details you have provided.

Collecting H&B&Me Points
You must be signed in and using the App to be able to accrue and use H&B&Me Points. H&B&Me Points will be accrued when you have met the requirements for accruing H&B&Me Points as set out in the App from time to time.
H&B&Me Points are not transferable to anyone except the registered App member to which the H&B&Me Points & Rewards relate.

Spending H&B&Me Points
Please see the H&B&Me Points and Rewards section of the App for details of the spending value of H&B&Me Points, and how to spend your H&B&Me Points on eligible Products or Services.
H&B&Me points may not be exchanged for cash, and have no cash value beyond their ability to be used as payment for eligible Products and Services for as long as the H&B&Me Points & Rewards Programme is available.
You must have enough H&B&Me Points to cover the cost of the product; you cannot make a partial payment of H&B&Me Points towards a Product or Service.
We reserve the right to reject the spending of H&B&Me Points where we reasonably suspect they are not being used in accordance with these terms.
We reserve the right to substitute or remove Products and Services available for H&B&Me Points redemption without notice.

Returning Products or Cancelling Services Bought with H&B&Me Points
If you return any Products or Services that you have purchased with your H&B&Me Points, we will either (at our discretion) credit your H&B&Me Points account with the right number of H&B&Me Points used for your purchase, or provide a H&B&Me voucher of the equivalent value. No cash refund will be given in these circumstances.

About us
H&B&Me is a trading name of Holland & Barrett Retail Limited, part of the Holland & Barrett Group of Companies, with registered company number 02758955 and registered address at Samuel Ryder House Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH.